Terms & Conditions

Episode SH.P.K.
Rr. Korabi A 59, Prishtinë
Email: [email protected]

Welcome to Episode SH.P.K. (“we,” “our,” or “us”). By accessing or using our website, you agree to the following Terms and Conditions. If you do not agree, please refrain from using our website.

1. General

• These Terms apply to all purchases made on our eCommerce platform for vintage and second-hand clothing.

• We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated effective date.

2. Orders and Payments

• Order Process:

  • Orders are processed upon receipt of payment. An order confirmation will be sent to your email.

• Pricing:

  • All prices include applicable taxes. Shipping fees are calculated at checkout.

• Payment Methods:

  • We accept payments via secure third-party processors.

• Order Cancellation:

  • You may cancel your order within 24 hours of placement by contacting us at [email protected].

3. Shipping and Delivery

• We ship to Kosovo, Albania, and North Macedonia.

• Delivery Times:

  • Orders are typically delivered within 5-10 business days.

• Shipping Fees:

  • Fees vary based on location and are displayed at checkout.

• Lost or Damaged Items:

  • Contact us immediately for assistance with lost or damaged shipments.

4. Returns and Refunds

• Eligibility:

  • Items may be returned within 14 days of receipt if they are unused and in their original condition.

• Process:

  • Contact us at [email protected] to initiate a return.

• Refunds:

  • Refunds will be processed within 7 business days after receiving the returned item.

• Non-Returnable Items:

  • Items marked as “final sale” cannot be returned.

5. Intellectual Property

• All content on our website, including text, images, and logos, is the property of Episode SH.P.K. and protected by copyright laws.

• You may not use our content without prior written permission.

6. Limitation of Liability

• We are not liable for indirect or consequential damages arising from the use of our website or products.

• Our liability is limited to the purchase price of the product in question.

7. Governing Law

These Terms are governed by the laws of the Republic of Kosovo. Any disputes will be resolved in the courts of Prishtinë.

8. Contact Us

For any questions or concerns regarding these Terms, please contact us at [email protected].